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F.A.Q.

Ordering Faqs

 

Payment & Refund

 

Shipping & Package

         
Can you describe the Order flow?

How to place an order?

Are your paintings all hand made?

What sizes of painting are you offer?

How long will it take to finish the order?

What's your minimum order quantity?

Can I order oil paintings which are not showed in your online catalogues?

 

What is your terms of payment?

What's our return policy?

How to do with the goods when it's spoilage?

How are the Paintings Shipped?

Weight of canvas?

Freight of Express(UPS, DHL, FEDEX, etc) service

Freight of Sea transportation

Freight of Air transportation

Our suggestion about Shipment

How is the package?

       
       
           
 
 
     
 
 
 
   
 

 

 

 

   
           
           
 
 
 1.Can you describe the Order flow chart?
   

2.Are your paintings all hand made

A: Yes, our paintings are 100% hand made on canvas by skilled painters, no computers and other machines are used.

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3.How to place an order of your oil paintings?
A: If your order are choosen from our website, please tell us your name, Tel No, address,as well as the sizes and quantity of the paintings from our email.tel.fax.or online service. And we will start our working for you once receiving your payment. When we finish the paintings we will email you digital pictures of finished paintings for your reference. we will do delivery asap after you confirm the oil painting. (we can provide you a cd about our samples for free, so that you can get more information about our products)

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4.How long will it take to finish the order?
A: Once you have placed an order from our catalogue, it will be ready in two to five weeks after receiving the payment.(100pcs per month for museum quality,under 1000pcs for high quality, commercial quality is not limited)

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5.What sizes of painting are you offer?
A: Our general sizes are 8*10,16*20'20*24,24*36,36*48,20*30,30*40,48*72. However, customers can require other sizes.

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6.What's your minimum order quantity?
A: We provide our products to customers directly, so there is no minimum order quantity, you can choose any one you favore, and place an order. However, for the frame the minimum order quantity is 10 items. You can get the high quality product and the competitive price here. And if the order quantity is large, we can give you a reasonable discount.

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7.Can I order oil paintings which are not showed in your online catalogues?
A: Yes, just email us the pictures or tell us the name of the painting, then we will do at your request

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8.What is your terms of payment?

A:
1) Western Union Telegraph.
Western Union Telegraph will be much faster and convenient than other payments. The money will arrive us in 5-30 minutes.

2) T/T (Telegraphic Transfer)
The money will arrive in 2-7 days.

3)Paypal,stands for secure and easy. (http://www.paypal.com)
The most secure and hassle free online payment management service supported by paypal ,ensuring 100% refund guarantee. Serving over 35 million members over 40 country and regions

4)E-gold(http://www.e-gold.com)

5.Moneybookers (https://www.moneybookers.com)

6) L/C (Letter of Credit)
We accept L/ C for large- quantity orders. Since we should go through a series of complicated procedures, we will draw up the fund in one or two months.Please contact us for our bank account information before wiring your money

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9.What is your return policy?
A: We guarantee 100% satisfaction. If for some reason you are dissatisfied with our products, we accept money back reqirment within 2 weeks after you receiving the goods. You will receive a refund of your ordered oil paintings.

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10.How to do with the goods when it's spoilage?
A: If your purchasing goods arrived in spoilage, please e-mail us immediately and do not accept them, we will be responsible for looking into the matter and give you a satisfactory reply.
When we finish the work you ordered, we will email you the digital pictures for your final confirmation. If you still have some dissatisfaction with them, we can work again following your requirements. And when you receive your products, you find the painting we paint for you is totally differ from your requirements, we can revise for you,until you are satisfied with them. But the freight should be charged with you.

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11.How are the Paintings Shipped?
A: We supply several Conveyance ways, including Air, Sea and Express. Since every Conveyance has its own freight charge, so we suggest that: transport by sea for the goods upon 150kg, use Air for the goods between 100kg-150kg, and use Express for the goods under 100kg. These are just our suggestions, so you can choose the conveyance way as you like.

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12.Weight of canvas?
A:
IN 8X10
12X16 16X20 20X24 24X36 30X40 36X48 48X72
KG 0.050.100.170.250.450.700.901.80
The picture of Impressionism style should be added 3% --5% of the weight; and the picture drawn by knife should be added 20% --60% of the weight.

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13.Freight of Express(UPS, DHL, FEDEX, etc) service
A:The freight of Express is supplied by UPS. from China to the world. Just for your reference. (door to door service)
DESTINATION
PACKAGE&NON-DOCUMENT(USD)
FIRST 0.5KG
EACH ADD 0.5KG
Hong Kong, Macao
5
2
Korea, Taiwan
11
3
Japan
11
3
Southeast Asia
16
4.5
South Pacific
19
5
USA, Canada, Mexico
19
5
Wesiern Europe, South Asia
24
6
Middle East, Africa, South and Central America, Eastern Eruope,
33
9.6

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14.Freight of Sea transportation
A: Cancel after verification: $85 per bill
Customs charges: $15/shipment
Document fee: $14/shipment
MANILA
USD 13/RT
ship on Saturday
Transfer in SGP
10-18days
KOBE
USD 20/RT
ship on Sunday
Trough voyage
3-5days
LOS ANGELES
USD 60/RT
ship on Sunday
Trough voyage
10-15days
HELSINKI
USD 88/RT
ship on Sunday
Transfer in SGP
20-30days
CONSTANTZA
USD 190/RT
ship on Sunday
Transfer in HAMBURG
25-35days
NAPLES
USD 90/RT
ship on Sunday
Transfer in SGP,BARCELONA
25-35days
SANTOS
USD 77/RT
ship on Sunday
Transfer in SGP
25-35days
BUENOS AIRES
USD 73/RT
ship on Sunday
Transfer in SGP
25-35days
VANCOVER
USD 91/RT
ship on Sunday
Transfer in TOR
15-20days
JOHANNESBURG
USD 80/RT
ship on Sunday
Transfer in SGP
25-35days


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15.Freight of Air transportation
A: Customs charges: $19/shipment
Document fee: $19/shipment

PORT

+45K
+100K
+300K
CARRIER
BHX,BRU,CGN,DUS,LTN,LTL,LUXMLH
RTM,CDG,BER,BRE,MST,NUE,LBA
4.7
4.2
4
KA
ABZ,BSL,BOH,GLA,LYX,MILSOU,MME
GVA,LNZ,CWL,EDI,ZRH
4.8
4.3
4.2
KA/TG
SYD,MEL,BNE,PER,AKL
4.6
4.0
3.7
TG
WLG,CNS,CHC,ADL
5.4
4.9
4.7
TG
ATL,NYC,PHL
3.9
3.85
3.8
SQ
DFW,LAX
4.0
3.95
3.9
SQ


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16.Our suggestion about Shipment
A: We supply several Conveyance ways, including Air, Sea and UPS. Since every Conveyance has its own freight charge, so we suggest that: transport by sea for the goods upon 150kg, use Air for the goods between 100kg-150kg, and use UPS for the goods under 100kg. These are just our suggestions, so you can choose the conveyance way as you like.

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17.How is the package?

A: Package
To make sure that the products are well protected in the way of shipping, we offer different safe ways of package which are based on different kinds of products.

  1. Rolled in hard paper tubes.
    Our hard paper tubes are very solid with iron pieces covering on two sides. We have both thick and thin types of paper tubes. Paintings will be firstly packed with a thin plastic layer between each other professionally, and then rolled in the paper tubes. Such kind of package is recommended for shipping1-6 unframed oil paintings.

  2. Rolled in plastic tubes.
    Solid professional plastic tubes which are specially designed for shipping oil paintings. We have three kinds of plastic tubes: thin, thick and overstricking. The length of the tubes can be adjusted to cater for different sizes of paintings. Paintings will be firstly packed with a thin plastic layer between each other professionally, and then rolled in the tubes. Such kind of package is recommended for shipping 5-30 paintings without frames.

  3. Package for big bundles of paintings
    If you order for more than 30 unframed paintings, we would package them in the following way: paintings will be firstly packed with a thin plastic layer between each other professionally, then all rolled firmly in plastic cloth, finally rolled and bound with canvas.

  4. Packaged in hard paper boxes
    Such kind of package way is specially designed for the mounted and framed oil paintings. If you only want to order few paintings, we dont really recommend you to frame your paintings, as it might cause expensive shipping fee and might damage your paintings. However, those paintings with sizes below 20x24 are safe to be shipped with frames on.

    Note: According to the regulations of Shipping Services Company, the shipping fee will be counted based on the bulk of the painting if the paintings actual weight is less than its bulk weight which is calculated in the following way:
    Bulk Weight(kg) = Length (cm) x Width (cm)x Height (cm) /6000

  5. Packaged in wooden boxes
    This package way is recommended for framed paintings with big sizes, sculptures, and other artworks.         


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